From the Harvard Business Review:
“The internet has dramatically changed the way companies operate. Massive data storage capacity, super-fast data transmission and mobility devices—along with slick application program interfaces—have left companies scrambling to adapt.
Today, innovations in digitization and robotization are quickly laying the foundation for another disruptive corporate transformation. For example, Anheuser-Busch, working with Uber (and Otto), just delivered 2,000 cases of Budweiser in a self-driving truck. Commerzbank has announced plans to digitize 80% of its processes within three years. We estimate that robotization, digitization, digital self-services, distributed digital advice and sales, and robo-advisors could result in a 60-70% reduction in the workforces of service providers, from financial services to telecom. Manufacturers have already seen reductions, albeit at lower levels. The pace of robot adoption may surprise us, just as the internet spread more quickly than many anticipated.”